FAQs

Answers to Frequently Asked Questions

 

 

Patriot Express Logistics

Door to Door Service We are a family owned business. We do not treat your motorcycle like freight. We do not ship your motorcycle through anyone else. We pick up your motorcycle, and we will deliver it to your door.

Roll On Roll Off

Door to Door Service - Simply have your motorcycle out and we will roll it on to our trailer and get to its destination

Military Discounts

Active Duty and Veterans



Fully Enclosed Transport

Soft Tie Downs

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Moto-Transporters
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The included FAQs component allows you to define questions and answers, and have them searchable within a formatted list within your page. You can add FAQs to your list by going to the “FAQs” option under your theme specific features.

  1. Is PATRIOT EXPRESS LOGISTICS licensed and insured?
  2. How will my motorcycle be insured?
  3. Do you require a deposit?
  4. Is the deposit amount included in the quoted rate?
  5. Why does PATIORT EXPRESS LOGISTICS require a deposit?
  6. What is roll-on/roll-off service?
  7. How is my bike transported?
  8. Why don’t you palletize motorcycles?
  9. Can I send other items with my motorcycle?
  10. How like will the shipping take?
  11. Is there a tracking number for my shipment?
  12. What are my payment options?

Is PATRIOT EXPRESS LOGISTICS licensed and insured?

» Yes, PATRIOT EXPRESS LOGISTICS is licensed and insured with the US Department of Transportation. DOT and MC Numbers can be provided if needed.

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How will my motorcycle be insured?

» Your motorcycle is automatically insured (up to $100,000) once you have signed the paperwork releasing the motorcycle to PATRIOT EXPRESS LOGISTICS. (Classics, Vintage, one of a kind, and/or custom motorcycles may be subject to other tems)

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Do you require a deposit?

» Yes. Usually, the deposit is $100 depending on the total cost of the shipment. This payment can be made via Credit Card or PayPal.

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Is the deposit amount included in the quoted rate?

» Yes, every quote includes the deposit amount. Once we collect the Deposit, the remaining balance is paid at the time of delivery, unless other arrangements are work out ahead of time. The remaining balance can be paid in cash, cashier’s check, money order, or Credit Card via telephone.

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Why does PATIORT EXPRESS LOGISTICS require a deposit?

» This ensures the customer has made a commitment to ship and has been informed of their rate and terms. In essence it’s peace of mind for both the customer and PATRIOT EXPRESS LOGISTICS.

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What is roll-on/roll-off service?

» This service allows you to sit back and relax. With roll-on/roll-off service there is no need to prep you motorcycle for transportation. This means there is no need to drain fluids in your garage or to take you motorcycle to a shop for services that will cost you money. Simply have your motorcycle out and we will roll it on to our trailer and get to its destination. When it arrives, we will roll it off and it is ready to ride!

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How is my bike transported?

» Our trailers are all enclosed and set up to transport ONLY motorcycles. Rest assure your motorcycle is protected from all the road hazards and weather encountered while driving across country. The motorcycle is secured using soft tiedown straps at various tiedown points, depending on the bike (3-10 points). In addition, every motorcycle is blanket wrapped. No pallets are used, this allows for roll-on/roll-off service.

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Why don’t you palletize motorcycles?

» Palletizing your motorcycle means moving your motorcycle with forklifts. We do not treat your motorcycle like cargo; every motorcycle gets treated like a gem.

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Can I send other items with my motorcycle?

» Yes. You can send a helmet, jacket or box (No larger than 16x16x16) at no charge. Any addition items or boxes are usually $35 each unless, arrangements were made ahead of time.
These items are not covered by insurance and PATRIOT EXPRESS LOGISTICS does not take responsibility for these items, only the motorcycle is insured.

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How like will the shipping take?

» On average a delivery takes 10 to 12 days from the date of pick up. Traffic, road construction, mechanical failures, and or weather conditions can also affect the amount of time it takes to deliver.

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Is there a tracking number for my shipment?

» We have something better than a tracking number. Call one of our shipping specialist and they will give you a live status update. They have constant communication with the drivers and will coordinate everything for a seamless transaction.

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What are my payment options?

» Payments can be in cash, cashier’s check, money order, or Credit Card via telephone.

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